Legal
Privacy Policy
This policy explains how Lintel House handles your personal data. It is written to be read, not merely stored.
Last updated: 14 March 2025
Lintel House is committed to handling personal data with care and transparency. This Privacy Policy describes what information we collect, why we collect it, how we use it, and what rights you have in relation to it — in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
If you have any questions about this policy, you are welcome to contact us at [email protected].
1. Who we are
The data controller responsible for your personal data is:
Lintel HouseSuite 21-5, The Gardens North Tower
Mid Valley City, Lingkaran Syed Putra
59200 Kuala Lumpur, Malaysia
+60 3-2289 6413
[email protected]
2. Personal data we collect
We collect personal data only when it is necessary for a legitimate purpose. The categories of data we may collect include:
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Identification and contact details
Your name, job title, organisation name, email address, and telephone number — when you submit an enquiry or engage our services.
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Correspondence content
The substance of emails, messages, or notes exchanged during the course of an engagement or enquiry.
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Technical and usage data
IP address, browser type, pages visited, and time spent on our website — collected through cookies and analytics tools when you browse our site.
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Engagement-related data
Notes, interview summaries, or documentation created during the course of a consulting engagement — shared by you or your organisation as part of the work.
We do not collect sensitive personal data (as defined by the PDPA) unless you explicitly provide it and its collection is necessary for a specific engagement.
3. How we use your data
We use personal data for the following purposes, each grounded in a lawful basis under the PDPA:
Responding to enquiries
When you contact us through the website or by email, we use your contact details to reply and continue the conversation.
Delivering consulting services
Where an engagement proceeds, we hold the data necessary to carry out the agreed work, issue documentation, and communicate with your team.
Improving our website
Anonymised analytics data helps us understand which parts of our site are useful and which may need attention. No individual is identified in this process.
Legal and compliance obligations
We may retain certain records where required by Malaysian law, including for tax, contractual, or regulatory purposes.
4. Data sharing and third parties
We do not sell your personal data. We share it only in the following limited circumstances:
- —Service providers: Third-party tools used to operate our website (such as analytics or email platforms) may process data on our behalf, under appropriate data processing agreements.
- —Legal requirements: We will disclose data if required to do so by a court order or applicable Malaysian law.
- —With your consent: In any other case, we will ask before sharing your data with any external party.
5. Data retention
We keep personal data for as long as is reasonably necessary for the purpose for which it was collected:
| Type of data | Retention period |
|---|---|
| Website enquiry records | 12 months from last contact |
| Engagement correspondence and reports | 5 years from engagement close |
| Financial and invoicing records | 7 years (as required by Malaysian tax law) |
| Website analytics (anonymised) | 26 months (standard analytics window) |
When data is no longer needed, it is deleted or anonymised in a manner that prevents recovery.
6. Your rights under the PDPA
Under Malaysia's Personal Data Protection Act 2010, you have the following rights in respect of personal data we hold about you:
Right of access
You may request a copy of the personal data we hold about you.
Right of correction
You may ask us to correct any data that is inaccurate or incomplete.
Right to withdraw consent
Where processing is based on your consent, you may withdraw it at any time without affecting prior processing.
Right to prevent processing
You may object to certain uses of your data, including for direct marketing purposes.
To exercise any of these rights, please write to us at [email protected]. We will respond within a reasonable timeframe and no later than as required under the PDPA.
7. Cookies
Our website uses cookies to function correctly and to understand how visitors use the site. Some cookies are essential; others are used for analytics and marketing purposes and are only placed with your consent.
For a full explanation of the cookies we use, how to manage them, and how to withdraw your consent, please read our Cookie Policy.
8. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. These include encrypted communications, access controls, and regular review of our data handling practices.
No system is entirely without risk. If you have concerns about the security of data you have shared with us, please contact us directly.
9. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we make material changes, we will update the date at the top of this page. We encourage you to review this policy periodically.
10. Contact us
If you have questions, concerns, or requests relating to this policy or to your personal data, please reach us at:
Lintel House — Data Enquiries[email protected]
+60 3-2289 6413